MiOS Support Center

User Guides

(G3) Network Troubleshooting

Last Updated: Sep 03, 2012 07:50PM PDT

By default, your G300 automatically configures its network. If after making proper connections you still don't see your G300 when you log into your account , please follow these steps to fix your networking:

    •    Unplug your G300 from the power cord
    •    Unplug all the cables from your G300
    •    Plug an Ethernet cable from your computer into your one of your Vera 3's LAN ports
    •    Re-connect the power cord to your G300
    •    Wait for it to start  - solid lights - and for your computer to show an IP address.
    •    By default you should receive an IP from Vera in the range 192.168.81.100 - 192.168.81.254

Note: IP stands for Internet Protocol -- it's the "address" that the Internet works with to identify networks, devices, etc.

If you're seeing these numbers as shown above, the G300 is functional; let's try the original hookup again.  Please now unplug the power to your G300, then disconnect the Ethernet cable from your computer.  Then connect your G300 again to your broadband modem via the WAN port (not one of the numbered LAN ports). Finally, plug in the power for your G300.

Wait up to a minute for the lights to stay solid.  Now log back into your system.  Do you see your G300's Dashboard?  If so, your network problem has been solved. 

If you are still unable to see your  G300 unit after these steps, please contact support.


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NEED TO DISCUSS WHETHER WE CONTINUE ON WITH THESE INSTRUCTIONS FOR THE GENERAL USER. I DON'T THINK WE CAN; THE ORIGINAL DOCS5 INSTRUCTIONS CONTINUE BELOW. 


•    In windows you can type this in Start->Run to view it: cmd /K ipconfig
    •    In linux and mac you have to start a terminal and type there ifconfig | grep -B1 "inet addr"
    •    By default you should receive an IP from Vera that should be in the range 192.168.81.100 - 192.168.81.254
    •    If you've changed the default LAN IP in Vera you'll receive an IP from that range
    •    If you've disabled Vera's dhcp server you won't receive an IP and you'll have to setup one manually on you pc
    ◦    In Windows 7
    ▪    Open Control Panel
    ▪    View by: Large icons -> Network and Sharing Center
    ▪    View by: Category -> View netork status and tasks
    ▪    Click on Change adapter settings
    ▪    Right click on LAN connection to Vera , then click on Properties
    ▪    Highlight the Internet Protocol Version 4 (TCP/IPv4) item, and click on Properties
    ▪    In the IP address field enter 192.168.81.10
    ▪    In the subnet mask field enter 255.255.255.0
    ▪    In the Default gateway field enter 192.168.81.1
    ▪    Click OK
    ▪    Click OK Again
    ◦    In Windows XP
    ▪    Open Windows Start menu.
    ▪    Open Control Panel.
    ▪    Classic view: Open Network Connections
    ▪    Category view: Select Network and Internet Connections, and then Network Connections.
    ▪    Double-click on your the LAN connection to Vera.
    ▪    Click Properties.
    ▪    In the General tab, highlight the Internet Protocol (TCP/IP) item, and click Properties.
    ▪    In the IP address field enter 192.168.81.10
    ▪    In the subnet mask field enter 255.255.255.0
    ▪    In the Default gateway field enter 192.168.81.1
    ▪    Click OK
    ▪    Click OK again
    ◦    In Mac OS X
    ▪    Open the Apple Menu(Top left corner of your screen)
    ▪    Click System Preferences
    ▪    Click Network
    ▪    Click the Locations dropdown and select Edit Locations
    ▪    Click the plus sign and call your new location "Vera system Troubleshooting"
    ▪    Select "Ethernet" from the list on the left
    ▪    Select "Manually" from the Configure IPv4 dropdown
    ▪    Enter 192.168.81.10 in the IP address field
    ▪    Enter 255.255.255.0 in the subnet mask field
    ▪    Enter 192.168.81.1 in the Router field
    ▪    Hit "Apply"
    •    after you have an ip on your PC and you can ping Vera's ip successfully open an web browser and type this in the address bar: 192.168.81.1
    •    Vera's web interface should open and then go to Setup->Net&Wi-Fi
    •    check the Internet settings: If Vera connects directly to your cable or DSL modem, select "Directly to the internet. Vera is a gateway" If Vera is plugged into your router, select "Through another gateway on my network. Vera is a switch" If you want Vera to connect wirelessly, you'll need to enter your wireless network information(ssid, key) and make sure to disconnect Vera's eth1 port from your network.
    •    In order to activate the MiOS service you'll first need to make an account on cp.mios.com, and add your Vera to your account while on the network with it from cp.mios.com

Contact Us

support@micasaverde.com
http://assets0.desk.com/
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