MiOS Support Center

User Guides

(V3) Network Troubleshooting

Last Updated: Dec 08, 2014 01:14AM PST

By default, Vera 3 automatically configures its network. If after making proper connections you still don't see your Vera when you log into your account , please follow these steps to fix your networking:

    •    Unplug your Vera 3 from the power cord
    •    Unplug all the cables from your Vera 3
    •    Plug an Ethernet cable from your computer into your one of your Vera 3's LAN ports
    •    Re-connect the power cord to your Vera 3
    •    Wait for it to start  - solid lights - and for your computer to show an IP address.
    •    By default you should receive an IP from Vera in the range -

Note: IP stands for Internet Protocol -- it's the "address" that the Internet works with to identify networks, devices, etc.

If you're seeing these numbers as shown above, the Vera 3 is functional; let's try the original hookup again.  Please now unplug the power to your Vera 3, then disconnect the Ethernet cable from your computer.  Then connect your Vera 3 again to your broadband modem via the WAN port (not one of the numbered LAN ports). Finally, plug in the power for your Vera 3.

Wait up to a minute for the lights to stay solid.  Now log back into your system.  Do you see your Vera 3's Dashboard?  If so, your network problem has been solved. 

If you are still unable to see your Vera 3 unit after these steps, please contact support at getvera.com.


For more advanced users some additional troubleshooting steps can be performed

•    In windows you can type this in Start->Run to view it: cmd /K ipconfig
    •    In linux and mac you have to start a terminal and type there ifconfig | grep -B1 "inet addr"
    •    By default you should receive an IP from Vera that should be in the range -
    •    If you've changed the default LAN IP in Vera you'll receive an IP from that range
    •    If you've disabled Vera's dhcp server you won't receive an IP and you'll have to setup one manually on you pc
    ◦    In Windows 7
    ▪    Open Control Panel
    ▪    View by: Large icons -> Network and Sharing Center
    ▪    View by: Category -> View netork status and tasks
    ▪    Click on Change adapter settings
    ▪    Right click on LAN connection to Vera , then click on Properties
    ▪    Highlight the Internet Protocol Version 4 (TCP/IPv4) item, and click on Properties
    ▪    In the IP address field enter
    ▪    In the subnet mask field enter
    ▪    In the Default gateway field enter
    ▪    Click OK
    ▪    Click OK Again
    ◦    In Windows XP
    ▪    Open Windows Start menu.
    ▪    Open Control Panel.
    ▪    Classic view: Open Network Connections
    ▪    Category view: Select Network and Internet Connections, and then Network Connections.
    ▪    Double-click on your the LAN connection to Vera.
    ▪    Click Properties.
    ▪    In the General tab, highlight the Internet Protocol (TCP/IP) item, and click Properties.
    ▪    In the IP address field enter
    ▪    In the subnet mask field enter
    ▪    In the Default gateway field enter
    ▪    Click OK
    ▪    Click OK again
    ◦    In Mac OS X
    ▪    Open the Apple Menu(Top left corner of your screen)
    ▪    Click System Preferences
    ▪    Click Network
    ▪    Click the Locations dropdown and select Edit Locations
    ▪    Click the plus sign and call your new location "Vera system Troubleshooting"
    ▪    Select "Ethernet" from the list on the left
    ▪    Select "Manually" from the Configure IPv4 dropdown
    ▪    Enter in the IP address field
    ▪    Enter in the subnet mask field
    ▪    Enter in the Router field
    ▪    Hit "Apply"
    •    after you have an ip on your PC and you can ping Vera's ip successfully open an web browser and type this in the address bar:
    •    Vera's web interface should open and then go to Setup->Net&Wi-Fi
    •    check the Internet settings: If Vera connects directly to your cable or DSL modem, select "Directly to the internet. Vera is a gateway" If Vera is plugged into your router, select "Through another gateway on my network. Vera is a switch" If you want Vera to connect wirelessly, you'll need to enter your wireless network information(ssid, key) and make sure to disconnect Vera's eth1 port from your network.
    •    In order to activate the MiOS service you'll first need to make an account on home.getvera.com, and add your Vera to your account while on the network with it from home.getvera.com

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